Connor Fiatal
Operations DirectorConnor runs day-to-day operations at WelcomeDesk, keeping the product moving from roadmap to release. He works closest to the front-desk teams who use WelcomeDesk every day.
Most of what lands on the product blog passes through Connor first. He turns customer feedback into the features that ship, and makes sure each one is something a receptionist can pick up without a manual.
Experience
Connor comes to WelcomeDesk from a career in facilities engineering and site operations, keeping complex, high-stakes buildings running safely and efficiently. Most recently he has led engineering, safety and security for a large residential learning-and-retreat campus, and before that ran his own facilities-engineering practice, designing and commissioning utility and process systems for advanced-manufacturing sites across the Western US.
Earlier roles took him through semiconductor manufacturing, where he validated and ran the infrastructure behind a chip fab; aerospace and drone technology, leading facilities for a high-tech campus and its test sites; and hospitality estate management. He also spent a decade as a contract health and facilities officer on remote properties, responding to emergencies as an EMT. That mix of operations, safety-critical systems and a calm hand when something breaks is what he brings to running WelcomeDesk day to day.